Delivery and Returns

UK -

Shipping may take 10-14 days 

Europe -

Shipping may take 10-14 days 

International -

Shipping may take 12-21 days


Shearsbytols and its suppliers ensure strict quality checks are undertaken every time and operate under a continuous improvement model.

As part of the Consumer Protection (Distance Selling) Regulations Act 2000, certain goods by reason of their nature cannot be returned. Hair extensions & wigs fall into this category for hygiene reasons and therefore once opened or once the extensions have been taken out of their inner packaging, they will be exempt of refund or exchange.

Due to hygiene reasons, we do not accept returns as this is a custom service (once the hair is dyed it cannot be resold) . In the extremely rare cases in which the wrong order is shipped or the order is damaged upon receipt, Customers Can Opt For Either A Full Refund Or For A Return And Exchange For all exchanges/returns to be accepted, Customers must inform us via email and return the order within 7   days. Please note that return delivery costs are covered by the customer. Redelivery is free of charge using the same delivery service used for the original order. 

Orders can be altered no more than 24 hours after confirmation. These alterations are limited to texture, density and colour of the wig. In order to make said alterations, you must notify us via email within the specified time period.

Please note, original delivery costs are non refundable.